Orders are processed within 1 to 2 business days after payment is received. Orders placed over the weekend are processed at the beginning of the following week. They are then picked up by the selected carrier, with a delivery time of 4 to 5 days (starting from the day the carrier picks up the package, the day after it is dropped off).
When your package is shipped, you will receive an email containing your tracking information. For your convenience, we recommend that you provide your phone number to facilitate delivery. No signature required.
Shipping is free on all orders.
Shipping Areas and Terms
| Delivery offer | Zone | Countries concerned | Carrier | Service | Shipping costs | Free delivery |
|---|---|---|---|---|---|---|
| CTT Portugal Standard | Zone 1 | Portugal (mainland) | CTT Portugal | Home delivery with tracking | €0 VAT incl. | From €0 VAT incl. |
| CTT Europe | Zone 2 | See table below | CTT International | Home delivery with tracking | €0 VAT incl. | From €0 VAT incl. |
Complete list of countries in Zone 2 (CTT Europe Standard):
| Germany | Austria | Belgium | Denmark |
| Spain (mainland) | France (mainland) | Greece | Hungary |
| Ireland | Italy | Luxembourg | Monaco |
| Netherlands | Czech Republic | Slovakia | Slovenia |
| Switzerland* | * Switzerland excluding Liechtenstein | ||
You have 30 days from the date of delivery to return your order, without having to give a reason. This applies to all our lights, including personalised pieces.
To start, email us at hello@alfamachic.com with your order number and we will confirm the next steps.
The product must be returned complete, unused and carefully packed, in its original packaging or equivalent protective packaging (glass is fragile). We recommend a tracked and insured shipment with the carrier of your choice to the following address: Rua Doutor Manuel Fernandes Duarte nº3, 3º andar DTO, 2780-068 Oeiras, Portugal. Please include our email address on the label: hello@alfamachic.com
Return shipping costs are the responsibility of the buyer. We do not provide a return label.
Refunds are made to the original payment method once we have received the package. A deduction may apply if the product has lost value because it was handled beyond what is needed to inspect it.
Please contact our customer service team at the following email address: hello@alfamachic.com
If the product is defective or does not match your order, return shipping costs are covered by us.
Please include photos of the defective product with your message; without them, we will not be able to issue a refund or exchange.
For more information on delivery, returns, or refunds, please refer to our Terms and Conditions.
